Shipping & Delivery Policy

Last Updated: July 20, 2026

Thank you for choosing Lovetour. We are dedicated to delivering your premium travel luggage safely and efficiently so you can start your next journey with confidence.

Below you will find everything you need to know about our shipping procedures, delivery timelines, and policies.

1. Shipping Destinations & Rates

• Where We Ship: We currently ship to all addresses within the contiguous United States (Lower 48 states).

• Exclusions: At this time, we do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations. If you place an order with an excluded address, our customer service team will contact you to cancel and refund your order.

• Shipping Costs: We are proud to offer Free Standard Shipping on all suitcase orders within the contiguous United States. No hidden fees or minimum purchase required.

2. Processing & Delivery Timelines

Our delivery window is divided into two parts: Processing Time and Shipping Time.

• Order Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Estimated Shipping Time: Once dispatched from our warehouse, standard transit times via major carriers (e.g., FedEx, UPS, DHL, USPS) typically take 5-12 business days depending on your location within the United States.

• Total Estimated Delivery: Most customers receive their Lovetour luggage within 6-15 business days from the date of purchase.

Please Note: During peak holiday seasons (such as Black Friday, Cyber Monday, and Christmas) or extreme weather events, processing and transit times may be slightly extended. We appreciate your patience.

3. Order Tracking

Once your package is on its way, we will send a shipping confirmation email containing your tracking number and a direct tracking link.

• Please allow up to 24-48 hours for the tracking information to update on the carrier's system.

• You can track your package directly on our website via our Track Order page or through the carrier's official website.

4. Delivery Issues & Address Accuracy

• Correct Address Responsibility: It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. Lovetour is not liable for packages delivered to the wrong address, lost, or returned to sender due to incorrect or insufficient address details provided by the buyer.

• Address Modifications: If you notice an error in your shipping address, please contact us immediately at support@lovetourtravel.com within 12 hours of placing your order. We will do our best to update it, but we cannot modify the address once the item has been shipped or processed by our fulfillment center.

5. Lost, Stolen, or Damaged Packages

• Risk of Loss: Once a package leaves our facility and is handed over to the shipping carrier, ownership and risk of loss transfer to the customer.

• Stolen/Missing Packages: Lovetour is not responsible for packages that are marked as "Delivered" by the carrier but are missing or stolen from your porch/property. We recommend monitoring your tracking number closely and ensuring someone is available to receive the package.

• Damaged in Transit: If your box arrives severely damaged, please take photos of the packaging before opening it and contact us within 48 hours of delivery. We will work with the carrier to investigate and assist you in resolving the issue.

6. Order Refusal & Returned to Sender

If a delivery is refused by the customer upon arrival, or if the package is returned to our warehouse because the carrier was unable to complete the delivery after multiple attempts, a 10% restocking fee plus the actual return shipping costs will be deducted from your final refund.

7. Contact Us

If you have any questions regarding your order status or our shipping policy, please contact our support team:

• Email: support@lovetourtravel.com

• Phone: +1 (213) 354-4886

• Website: www.lovetourtravel.com