Privacy Policy

Effective Date: July 20, 2026

At Lovetour (referred to as "we," "us," or "our"), accessible from www.lovetourtravel.com, the privacy of our visitors is one of our main priorities. This Privacy Policy document outlines the types of personal information collected and recorded by Lovetour and how we use it, particularly for our customers in the United States.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@lovetourtravel.com.

1. Information We Collect

We collect information to provide better services to our customers. This includes:

• Information you provide directly: When you purchase a Lovetour suitcase, create an account, or contact support, we collect your name, shipping address, billing address, payment information (processed securely through third-party processors), email address, and phone number.

• Information collected automatically: When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device.

• Order & Luggage Customization Info: Any specific preferences or customization details you provide for your travel luggage orders.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.

• Process and ship your Lovetour luggage orders (including sending order confirmations and tracking updates).

• Improve, personalize, and expand our website and product offerings.

• Understand and analyze how you use our website.

• Develop new products, services, features, and functionality.

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

• Send you notifications (such as abandoned cart reminders, shipping alerts, or promotional offers via email or SMS if opted-in).

• Find and prevent fraud.

3. SMS/Text Messaging Privacy (If Applicable)

If you elect to receive marketing text messages from us, we will use your phone number to send you text notifications and marketing offers.

• We value your privacy and the information you consent to share in relation to our SMS marketing service.

• Text messaging originator data and consent will not be shared with any third parties, except with messaging partners for the purpose of enabling the text messaging service.

• You can opt-out of receiving text messages at any time by replying "STOP" to any text message sent from us.

4. Sharing Your Personal Information

We do not sell your personal information. We share your Personal Information with trusted third parties to help us fulfill your requests, as described above. For example:

• We use e-commerce platforms (such as Shopify) to power our online store.

• We share your shipping details with domestic and international logistics and courier services (e.g., FedEx, UPS, USPS) to deliver your suitcases.

• We use third-party payment gateways (e.g., PayPal, Stripe) to process payments securely. We do not store your credit card details on our servers.

• We use Google Analytics to help us understand how our customers use the Site.

5. Cookies and Web Beacons

Like any other website, Lovetour uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

6. Your Rights Under US State Privacy Laws (e.g., CCPA/CPRA)

If you are a resident of California or other US states with comprehensive privacy laws, you have specific rights regarding your personal information:

• The Right to Know/Access: You have the right to request that we disclose what personal information we collect, use, and disclose.

• The Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us.

• The Right to Correct: You can request that we correct inaccurate personal information.

• The Right to Opt-Out: You can opt-out of targeted advertising or any potential future data sharing by contacting us.

• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at support@lovetourtravel.com.

7. Data Retention

When you place an order for a Lovetour product through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Security of Your Information

We use commercially acceptable and industry-standard security measures, such as SSL encryption during checkout, to protect your Personal Information. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request, please contact us by email, phone, or mail:

• Email: support@lovetourtravel.com

• Phone: +1 (213) 354-4886

• Brand Name: Lovetour