Return & Refund Policy

Last Updated: July 20, 2026

At Lovetour, we want your luggage to be your perfect travel companion. We stand behind the quality of our craftsmanship and are proud to offer a comprehensive return and warranty policy to ensure you travel with peace of mind.

1. 100-Day Trial & Returns

We want you to love your Lovetour luggage. If you are not completely satisfied with your purchase, you may request a return or exchange within 100 days of delivery.

Condition: To ensure every customer receives a pristine product, returned items must be in their original, unused condition with all original tags/labels intact and attached, and all original packaging and accessories included.
Restocking Fee: To help cover credit card processing fees, transaction costs, and logistics handling, a 10% restocking fee will be deducted from your total refund amount for all standard returns.
Return Shipping: Contact us at support@lovetourtravel.com to initiate a return. Please ensure the product is securely packaged for its return journey. We highly recommend using the original shipping box.
Exceptions: Final sale items or specifically marked non-returnable items are excluded from this policy.

2. Lifetime Warranty & Free Parts

We build our suitcases to last a lifetime of journeys. Every Lovetour suitcase is covered by a Lifetime Warranty against defects in materials and workmanship for the life of the product.

What is covered (Functional Defects):

We will provide free replacement parts (such as wheels, handles, and locks) shipped directly to you at no cost, or offer repair solutions for functional malfunctions resulting from normal use, including:

Wheel system malfunctions or breakage.
Telescoping handle mechanism failures (stuck or broken handles).
TSA lock and zipper functionality failures.
Top or side carrying handle breakages.

What is not covered:

Normal Wear and Tear: Including surface scratches, scuffs, stains, or minor cosmetic dents that occur naturally over time during travel.
Misuse: Damage resulting from overloading, packing prohibited items, or failure to follow product care instructions.
Third-Party Damage: Structural damage directly caused by airline baggage handlers or third-party carriers (e.g., major cracks or punctures to the shell caused by external impact). For airline damage, we highly recommend filing a claim directly with the airline at their baggage service counter before leaving the airport.

3. Our Special Care Commitment

We understand that accidents happen during travel—especially at the hands of airport transit, which can be incredibly frustrating.

If your Lovetour suitcase shell sustains a major crack or catastrophic structural damage due to external impact (such as airline handling) which is strictly excluded from our standard Lifetime Warranty, we still want to help you get back on the road.

Please contact our support team at support@lovetourtravel.com with your order number and photos of the transit damage. Once verified, we will issue you a $50 USD store credit toward the purchase of any new luggage on our website.