Refund policy

RETURN & REFUND POLICY

100-Day Return Policy

We want you to be happy with your Lovetour purchase. You may request a return within 100 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and include all original tags and packaging. Items that have been used, damaged after delivery, or returned without the original tags may not be eligible for a refund.

How to Start a Return

Before returning an item, please contact us at support@lovetourtravel.com with your order number and the reason for your return. We will provide return instructions after reviewing your request. Please do not send items back without contacting us first.

Return Shipping

For non-defective returns, customers are responsible for the return shipping cost. Original shipping charges, if any, are non-refundable unless the item was defective or we made an error with your order.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Lifetime Repair Support

Lovetour provides lifetime repair support for eligible luggage. We provide replacement locks, wheels, handles, and other available replacement parts free of charge.

If replacement parts are no longer available because a product has been discontinued or is too old, we will provide a $30 USD store credit with no minimum purchase requirement.

Contact Us

For returns, refunds, repairs, or replacement-part requests, please contact us at support@lovetourtravel.com.