RETURNS & REFUNDS POLICY

Effective Date: [JULY 05, 2026]

Lovetour is operated by Hong Kong Wanghan Trading Limited (“Lovetour,” “we,” “us,” or “our”). We want you to feel confident traveling with your Lovetour luggage. If you are not fully satisfied with your purchase, you may request a return, exchange, repair, replacement part, or refund in accordance with this policy.

1. 100-Day Returns & Exchanges

We accept return and exchange requests submitted within 100 days after the delivery date.

To be eligible for a return or exchange, your luggage must:

• Be unused, untraveled with, and in resalable condition.
• Have all original hang tags still attached.
• Include the original packaging, accessories, and any items included with the order.
• Be free from scratches, stains, damage, odors, wheel wear, or other signs of use.
• Be approved by Lovetour before it is sent back.

Items returned without prior authorization may not be accepted.

2. How to Start a Return or Exchange

Please email support@lovetourtravel.com with the subject line “Return Request – Order #[Your Order Number].”

Please include:

• Your order number
• The name used for the order
• The reason for the return or exchange
• Clear photos of the luggage, hang tags, packaging, and any issue you would like us to review

Our team will review your request and, if approved, provide return instructions and the designated return address. Do not send any item back before receiving authorization from Lovetour.

3. Return Shipping Costs

For returns or exchanges requested for reasons other than a confirmed product defect, shipping error, or transit damage, the customer is responsible for return shipping costs.

We recommend using a trackable and insured shipping service. Lovetour is not responsible for return packages that are lost, damaged, or delayed while in transit back to us.

If your item arrived damaged, defective, or incorrect, please contact us promptly with photos. Once the issue is confirmed, Lovetour will provide an appropriate solution, which may include a repair, replacement, replacement part, return label, exchange, store credit, or refund.

4. Refunds

After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the refund to your account.

Original shipping charges, if any, are non-refundable unless the return is due to a confirmed Lovetour error, product defect, or transit damage.

We reserve the right to refuse a return or reduce the refund amount if an item is returned used, damaged, incomplete, without tags, or not in resalable condition.

5. Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer another available option, store credit, or a refund in accordance with this policy.

For customer-preference exchanges, such as changing color or size, the customer is responsible for return shipping costs. Any price difference between products will be collected or refunded as applicable.

6. Order Cancellations

Orders may be canceled for a full refund before they are processed or shipped.

Once an order has shipped, it cannot be canceled. You may instead request a return after delivery, subject to the eligibility requirements in this policy.

7. Damaged, Incorrect, or Defective Items

Please inspect your luggage promptly after delivery. If you believe your order was damaged in transit, is incorrect, or has a manufacturing defect, email support@lovetourtravel.com with your order number and clear photos or videos of the issue.

Do not dispose of the item or its packaging until our team has reviewed your claim.

8. Lifetime Repair Support & Replacement Parts

Lovetour provides lifetime after-sales repair support for eligible luggage purchased from Lovetour.

Where available, we provide replacement parts for eligible repair needs at no charge, including locks, wheels, handles, and other applicable components. We may provide repair guidance, replacement parts, or another appropriate solution based on the issue and product condition.

If a replacement part is no longer available because the product has been discontinued or is too old, Lovetour will provide a $30 USD store credit with no minimum purchase requirement.

Lifetime repair support applies to the original purchaser and covers normal product-use issues assessed by Lovetour. It does not cover loss, theft, cosmetic wear, misuse, abuse, accidents, airline or third-party damage, unauthorized modifications, or damage caused by improper use or care.

“Lifetime” means the useful life of the product for the original purchaser; it is not a promise that every component will remain available indefinitely.

9. Contact Us

For return, refund, exchange, repair, or replacement-part requests, please contact:

Lovetour Customer Support
Email: support@lovetourtravel.com
Business Name: Hong Kong Wanghan Trading Limited

Return Address: Provided by Lovetour Customer Support after your return request has been approved.

By placing an order with Lovetour, you agree to this Returns & Refunds Policy.